Return and Exchange Policy
If you are not satisfied with your order, we would be happy to offer you a replacement or exchange service. If your order contains a defect, or other unintentional damage due to shipping and handling, please contact firstname.lastname@example.org to start your return and exchange claim. All claims will be subject to examination and will be accepted upon approval. When we accept the valid refund or return claim for a product purchased from us, we will either repair the relevant defect or replace the product entirely depending on the specific case. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the undamaged product to us. If the product comes back more defective than originally claimed, we will not be held liable for full refund amount or replacement. Specific conditions apply and will be determined on a case by case basis. If a product is returned undamaged and true to the description made on the claim, we will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
Some Products are not available for returns and will indicate such conditions on the product page. We are always happy to assist with you with any issues you have with your order. Please feel free to contact us if you have any questions, comments, or concerns on any orders or products. We appreciate your feedback.
Terms and Conditions Policy
October 25, 2020
This website is owned and operated by the owner of The Indigo Collections. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors tangible products including, but not limited to quilts, table runners, paintings, clothing, and accessories. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) or digital invoice within 14 days of the date you receive the product, and we will exchange it based on available inventory or offer a refund based upon the original payment. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return at this moment: table runners.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
When we receive a valid refund or return claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the undamaged product to us. If the product comes back more defective than originally claimed, we will not be held liable for full refund amount. Specific conditions apply and will be determined on a case by case basis. If product returned undamaged or true to the description made on the claim, we will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of theindigocollections.com's owner. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
You agree to indemnify and hold The Indigo Collections harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall The Indigo Collections, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, The Indigo Collections assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the Unites States of America, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Arizona. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
October 24, 2020
This Policy applies to The Indigo Collections, and it governs any and all data collection and usage by us. Through the use of theindigocollections.com, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies The Indigo Collections does not control, nor by individuals not employed or managed by us.
This Policy will inform you the following
What personally identifiable information is collected from you through our website;
Why we collect personally identifiable information
How we use the collected information and whom it may be shared;
What choices are available to you regarding the use of your data;
The security procedure in place to protect the misuse of your information.
Information We Collect
We receive, collect and store any information you enter on our website or provide us in any other way.
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services.
This website collects various types of information, such as:
Personally identifiable information voluntarily provided (which include your login, password, name, address, email address, comments, feedback, product reviews, recommendations, and personal profile); payment details (including billing address and/or credit card information which may be used when you purchase products and/or services and to deliver the products and/or services you have requested);
Information automatically collected when visiting our website, which may include connection information, purchase history, cookies, third party tracking technologies and server logs;
The Internet protocol (IP) address used to connect your computer to the Internet;
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
In addition, The Indigo Collections may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race, and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
The Indigo Collections also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this policy.
Why We Collect Information and For How Long
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To customize our website according to your online behavior and personal preferences;
To comply with any applicable laws and regulations.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal informations remains relevant; the length of time it is reasonable to keep records to demonstrate the we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
Use of information Collected
The Indigo Collections does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
The Indigo Collections may collect and make use of personal information to assist in the operation of our website and to ensure delivery of the products and services requested. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from theingigocollections.com.
The Indigo Collections uses various third-party social media features including but not limited to Instagram, Facebook and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within The Indigo Collections control.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail upon accepted agreement outlines in this Policy.
The Indigo Collections may also be in contact with you regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Disclosure of Information
The Indigo Collections may not use or disclose the information provided by you except under the following circumstances:
as necessary to provide services or products you have ordered;
in other ways described in this Policy or to which you have otherwise consented;
in the aggregate with the other information in such a way so that your identity cannot be reasonably determined;
as required by law, or in response to a subpoena or search warrant;
to outside auditors who have agreed to keep the information confidential;
as necessary to enforce the Terms of Service;
as necessary to maintain, safeguard and preserve all the rights and property of The Indigo Collections.
The Indigo Collections greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in The Indigo Collections products and services).
Children under the age of 13
The Indigo Collections website is not directed to, and does not knowingly collect personal identifiable information from children under the age of thirteen (13). If it is determined such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or opt out
All uses and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website, please send and email that you wish to unsubscribe to email@example.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. The Indigo Collections will continue to adhere to this Policy with respect to any personal information previously collected.
If you would like to delete or obtain a copy of your data that we have collected, please contact us at firstname.lastname@example.org.
Links to Other Websites
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Acceptance of Terms